Job Description

About the Role
This unique hybrid position blends high-volume data entry with precision typing and client support coordination. As our Remote Data Entry & Typist Support Coordinator, you'll juggle numeric data input and transcription projects, serving as the primary liaison between clients and our data/typing teams. Flexible parttime (25-30 hours/week) or fulltime (35-40 hours/week), with entirely self-scheduled hours to match your peak performance times.

Key Responsibilities

• Dual Data Processing: Enter transactional data (orders, shipping logs) and transcribe client audio into finalized documents, maintaining separate accuracy KPIs for each function.
• Client Intake & Briefing: Host short video or chat-based briefing sessions with new clients to gather project requirements, deadlines, and style preferences.
• Project Coordination: Assign tasks to specialized data entry and typist teams, monitor progress via our project management suite (Jira, Monday.com), and ensure on-time delivery.
• Quality Checks: Perform second-tier reviews on both numeric datasets and transcribed documents, applying checklists to guarantee 99%+ accuracy.

• Reporting & Feedback: Generate weekly status reports for clients, highlight deliverables, and implement client feedback loops to refine processes.

• Training & Documentation: Develop process guides, create tutorial videos, and lead quarterly Skill Sharpen webinars for the operations team.

Qualifications

• Associate degree or higher; certifications in Office Technology or related fields a plus.

• 2+ years of combined data entry and transcription experience.

• Strong interpersonal skills comfortable conducting client briefings and debriefs virtually.
• Proficiency in spreadsheet software, CRM platforms, and audio editing tools (Express Scribe, Audacity).
• Excellent multitasking, prioritization, and written communication skills.
• Quiet, dependable home office setup with robust internet connectivity.

Why You'll Love This Job

• Hybrid Expertise: Build a versatile portfolio spanning quantitative data and qualitative transcription ideal for future managerial roles.
• Client-Facing Exposure: Develop your client relations skills by serving as the face of our support operations.
• Autonomy & Flexibility: Manage your own schedule and workload, with the freedom to innovate process improvements.
• Team Collaboration: Partner closely with colleagues across data science, customer success, and IT to deliver seamless service.
• Career Roadmap: Clear pathways into roles like Operations Lead, Client Success Manager, or Data Services Specialist.

Benefits & Perks

• Competitive Compensation: $18-$24 per hour for entry-level; $24-$30 per hour for midlevel, based on experience and scope.
• Incentive Programs: Quarterly client satisfaction bonuses up to 8% of base earnings.
• Paid Time Off: Up to 12 days of PTO in your first year plus 8 paid holidays; additional PTO for tenure milestones.
• Wellness & Development: $100 monthly stipend for wellness, plus $500 annual learning budget for courses or certifications.
• Culture & Connection: Weekly virtual Watercooler Chats, monthly cross-team challenges, and an annual all-hands retreat (travel included for full-time).

If you're organized, client-centric, and enjoy shifting between data and transcription tasks, we want to hear from you! Please submit your resume along with a brief overview of a past project where you juggled multiple data and typing responsibilities successfully.

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