The Service Delivery Manager is responsible for overseeing the delivery of services to clients or end-users, ensuring that all service requirements are met effectively and efficiently. This role typically focuses on managing service delivery operations, maintaining relationships with clients, and ensuring a high standard of service performance. The Service Delivery Manager plays a key role in coordinating between service teams and ensuring that the agreed service level agreements (SLAs) are met.
Please note that this position is not directly related to gaming; it focuses on AI engine development.
Key Responsibilities and Activities
Service Delivery Management :
Performance Monitoring :
Customer Relationship:
Team Management:
Security and Compliance:
Reporting and Analysis :
Continuous Improvement :
Identify areas where service delivery can be improved and implement new processes, tools, or strategies.
Ensure that service delivery processes are continuously reviewed and refined for efficiency and effectiveness.
Bachelor's degree in Computer Science, Cognitive Science, Business, or a related field.
Proven experience in service delivery management within the AI or Software services industry, with a focus on regional scale operations.
Strong understanding of Prompt Engineering, AI fundamentals, and LLMs.
Proficient (5+ years’ experience in building new Services from scratch) in customizing Service Delivery frameworks and best practices, including the ability to tailor processes, report and manage Service Deliverables, identify risk early, develop mitigation strategies, and address roadblocks to maintain program momentum.
Demonstrated success in managing customer satisfaction and service excellence in a high-tech environment.
Strong leadership abilities (5+ years’ experience leading cross-functional teams) with experience in coordinating and orchestrating complex service delivery projects involving multiple stakeholders. Ability to guide cross-functional teams and regional teams, including regional partner teams to ensure seamless and successful delivery.
Excellent communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
Management Skills: 5+ years’ experience in leading teams with larger than 200 people.
Must be available to work in the Pacific Time (PST) zone.
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.
Note to Recruitment Agencies
Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.
Privacy Notice
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Role Information: EN
Studio: Keywords Studios
Location: Americas, United States
Area of Work:
Service: Globalize
Employment Type: Permanent
Working Pattern: Full Time, On-site
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