LTC Ombudsman Director Job at Mid-Cumberland Human Resource Agency, Nashville, TN

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  • Mid-Cumberland Human Resource Agency
  • Nashville, TN

Job Description

Job Summary

The Long Term Care Ombudsman Program provides advocacy and complaint resolution for residents in long-term care and assisted living facilities, helping ensure quality of care and protection of resident rights.

Work Environment:

  • Office(TBD) and field-based; regular travel to long-term care and assisted living facilities

Supervises: Associate Ombudsman (P7), Administrative Assistant

Reports to:Agency Executive Director

Selection Procedure:     Best applicant will be selected after interviews with agency management. E.O.E.

Job Responsibilities

  • Oversee program operations and ensure adherence to state and federal protocols
  • Recruit, train, and support Ombudsman staff and volunteers to maintain required credentials
  • Maintain accurate case documentation and reporting per monitoring standards
  • Engage community partners to promote program awareness and secure additional funding
  • Provide direct advocacy and complaint resolution for facility residents

Qualifications

  • Qualifications:

  • Bachelor’s degree in Social Work or a related field
  • Minimum 2 years of professional or volunteer experience with older adults
  • Valid TN driver’s license and auto insurance
  • Skills:

  • Strong mediation, investigation, and advocacy abilities
  • Knowledge of residents’ rights and care standards
  • Proficiency with Microsoft products, case documentation and state reporting systems
  • Excellent communication and relationship-building skills

Additional Information

Benefits

PTO, TCRS retirement benefits, credit union, state holidays & medical-dental-vision insurance

How to Apply

Send resume ATTN: LTCO to: leah.boyd@lbmc.com

Details

  • Date Posted: November 7, 2025
  • Type: Full-Time
  • Job Function: Administrative
  • Service Area: Community Development
  • Salary Range: 25.71-32.14 DOE

Job Tags

Full time, Work at office,

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