IT Help Desk Technician I Job at MIDWEST AMERICA FEDERAL CREDIT UNION, Fort Wayne, IN

aTBteHBaYmdndFM2R01veEFveUpIc1R1dGc9PQ==
  • MIDWEST AMERICA FEDERAL CREDIT UNION
  • Fort Wayne, IN

Job Description

IT Help Desk Technician I Location Fort Wayne, IN (Wallen Chase area) :

IT Help Desk Technician l Summary: Incumbent is responsible for responding to Tier 1 ticket inquiries via phone, ticket updates, and/or email. Asking appropriate questions and utilizing knowledge/resources to diagnose, resolve, and escalate issues beyond Tier 1.

IT Help Desk Technician l Qualifications:

1. A two-year degree in computer science or related field or completion of equivalent information technology certificates or work experience.

2. General working knowledge technology and PC administration.

Essential Elements of the Job:

1. Provide professional and courteous support to end users on technology issues.

2. Effectively communicates with technical and non-technical colleagues at all levels in the organization

3. Answering ticket inquires via phone, ticket updates, and/or email in a timely manner

4. Triaging tickets and escalating more difficult problems for Tier 2 support

5. Conducts new user hardware setup and relocation

6. Builds and configures desktop PCs, laptops and mobile devices

7. DVR/Camera administration and reporting

8. Record, update, and document requests using the IT ticket request system

9. Performs routine maintenance on workstations.

10. Analyzes, diagnoses, and resolves software and hardware incidents

11. Provide excellent customer service and support

12. Adhere to credit union policies and procedures, and governing regulations.

Hours:

6:00am to 3:00pm

Additional IT Help Desk Technician l Job Requirements:

  • Maintain library of technology resources for end users.
  • Improve technological knowledge by employing CU-provided training resources.
  • Participate in Credit Union volunteer efforts.
  • Other duties as assigned.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Paid Short & Long-Term Disability insurance
  • Health insurance
  • Paid Life insurance
  • Paid time off
  • Paid Vision insurance
  • 16 Paid time off volunteer hours
  • Loan rate discounts
  • Sick Time
  • Paid holidays (Federal holidays observed)
  • Personal Time
  • Tuition Reimbursement
  • Competitive Pay
  • Financial Planning
  • Identity Theft Monitoring
  • Comprehensive training provided by a dedicated training staff
MidWest America Federal Credit Union is an Equal Opportunity Employer.

Job Skills and Work Relations:

Incumbent must demonstrate strong written and verbal communication skills and effectively handle multiple tasks simultaneously. Must possess strong attention to detail, troubleshooting and problem-solving skills. Incumbent must be able to meet required deadlines for completion of specific projects and have a good understanding of the Credit Union products and services. Proficient with computer systems specific to the Credit Union, Microsoft Outlook, Microsoft Windows Server, Exchange, Word, Excel, PowerPoint, and application developmental experience. Incumbent must possess good judgement, good time management, have initiative, strong team orientation, able to work with moderate stress and display professionalism and maintain confidentially at all times.

Incumbent reports to the VP of Information Technology

IT Help Desk Technician l Summary: Incumbent is responsible for responding to Tier 1 ticket inquiries via phone, ticket updates, and/or email. Asking appropriate questions and utilizing knowledge/resources to diagnose, resolve, and escalate issues beyond Tier 1.

IT Help Desk Technician l Qualifications:

1. A two-year degree in computer science or related field or completion of equivalent information technology certificates or work experience.

2. General working knowledge technology and PC administration.

Essential Elements of the Job:

1. Provide professional and courteous support to end users on technology issues.

2. Effectively communicates with technical and non-technical colleagues at all levels in the organization

3. Answering ticket inquires via phone, ticket updates, and/or email in a timely manner

4. Triaging tickets and escalating more difficult problems for Tier 2 support

5. Conducts new user hardware setup and relocation

6. Builds and configures desktop PCs, laptops and mobile devices

7. DVR/Camera administration and reporting

8. Record, update, and document requests using the IT ticket request system

9. Performs routine maintenance on workstations.

10. Analyzes, diagnoses, and resolves software and hardware incidents

11. Provide excellent customer service and support

12. Adhere to credit union policies and procedures, and governing regulations.

Hours:

6:00am to 3:00pm

Additional IT Help Desk Technician l Job Requirements:

  • Maintain library of technology resources for end users.
  • Improve technological knowledge by employing CU-provided training resources.
  • Participate in Credit Union volunteer efforts.
  • Other duties as assigned.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Paid Short & Long-Term Disability insurance
  • Health insurance
  • Paid Life insurance
  • Paid time off
  • Paid Vision insurance
  • 16 Paid time off volunteer hours
  • Loan rate discounts
  • Sick Time
  • Paid holidays (Federal holidays observed)
  • Personal Time
  • Tuition Reimbursement
  • Competitive Pay
  • Financial Planning
  • Identity Theft Monitoring
  • Comprehensive training provided by a dedicated training staff
MidWest America Federal Credit Union is an Equal Opportunity Employer.

Job Skills and Work Relations:

Incumbent must demonstrate strong written and verbal communication skills and effectively handle multiple tasks simultaneously. Must possess strong attention to detail, troubleshooting and problem-solving skills. Incumbent must be able to meet required deadlines for completion of specific projects and have a good understanding of the Credit Union products and services. Proficient with computer systems specific to the Credit Union, Microsoft Outlook, Microsoft Windows Server, Exchange, Word, Excel, PowerPoint, and application developmental experience. Incumbent must possess good judgement, good time management, have initiative, strong team orientation, able to work with moderate stress and display professionalism and maintain confidentially at all times.

Incumbent reports to the VP of Information Technology.

Job Tags

Holiday work, Full time, Temporary work, Work experience placement, Relocation,

Similar Jobs

BAE Systems

Senior Systems Engineer Job at BAE Systems

View JobSenior Systems EngineerFull TimeSan Diego CA 92127-1874 USAPosted 05/23/2025Job Descriptionback to topJob...  ...team you want to be a part of? Come build your career with us.BAE Systems is looking for an experienced, self-motivated Senior Systems... 

Southeast Connections (SEC)

Supervisor Natural Gas Distribution Job at Southeast Connections (SEC)

Supervisor Natural Gas Distribution Location Indian Trail, NC : Southeast Connections LLC, provides inclusive infrastructure solutions for the natural gas industry. We construct the systems and facilities to transport the nation's cleanest burning energy resource. Southeast... 

IMS

Entry-Level Manager - Nonprofit Marketing & Fundraising Job at IMS

 ...Were looking for a motivated and people-focused Entry-Level Manager to join our nonprofit marketing and fundraising team. In this role, youll start by learning the ins and outs of face-to-face outreach, event coordination, and donor engagementand quickly grow into... 

Gecko Hospitality

Controller Job at Gecko Hospitality

 ...Position: Controller Concept Type: Financial Management Location: McDowell Mountain, Arizona Salary: $100,000-$125,000 Join a distinguished golf club community renowned for its exceptional financial management and vibrant member engagement. Located in the... 

SeekTeachers

Business & Economics Teacher Job at SeekTeachers

Description Business and Economics Teacher | Teach in Dubai | Teaching Jobs in the UAE Elevate your teaching career at a prestigious private international school in Dubai, offering the American curriculum. We are seeking a passionate...