Customer Service Representative Job at Lendistry, Santa Ana, CA

amttK3BKYmhoOWE3R2NJd0FvbUFIOHp0dXc9PQ==
  • Lendistry
  • Santa Ana, CA

Job Description

A Day In The Life

The Customer Experience Representative engages with Lendistry’s customers on behalf of the organization, providing an exceptional customer experience. Join our fast-paced Customer Service team as a Customer Experience Representative where you will ensure customer success & support via phone and email, resolve inquiries, and deliver excellent customer service. Whether you are coming from a call center, client services, or technical support background, your skills in communication, problem-solving, and customer support will help drive customer satisfaction.

What You’ll BE Doing

  • Handle a high volume of inbound/outbound customer service calls with a high level of professionalism and a consultative approach.
  • Introduce Lendistry to potential clients, quickly building rapport and ensuring stellar communication for a superb client experience.
  • Set client expectations regarding Lendistry’s lending process, ensuring client success
  • Maintain a thorough understanding of Lendistry product-options, guidelines, and minimum required documents for completed applications.
  • Troubleshoot and resolve time-sensitive technical support problems for customer success
  • Escalate calls as needed, and accurately address client concerns to ensure top client experience
  • Thoroughly document all customer support interactions in our Customer Relationship Management systems
  • Support the training of new Customer Experience Representatives by providing coaching on customer calls, via direction from the Customer Experience Center Team Lead.
  • Participate in special projects and occasionally perform assignments outside the scope of the customer service role.

Your Areas of Knowledge & Expertise

  • High school degree required, and some college preferred.
  • Call Center, Customer Service, Help desk, member services, client success or technical support
  • Lending experience helpful but not required.
  • Confident and professional phone demeanor
  • Ability to efficiently manage large amounts of customer service phone calls
  • Excellent verbal communication, conversation and active listening skills
  • Basic knowledge of computer software and office systems
  • Ability to thrive in a fast-paced environment, multitasking while keeping focused on the customer experience
  • Emotional intelligence and excellent client service skills
  • Ability to follow communication guidelines, procedures, and policies

Why You'll Love Working Here

  • Comprehensive Medical, Dental, and Vision Insurance
  • Generous Paid Time Off
  • Birthday Day Off
  • 12 Paid Company Holidays
  • 401(k) Match
  • FSA and HSA
  • Paid Life Insurance
  • Paid Disability Insurance
  • Pet Insurance
  • Employee Assistance Program (EAP)
  • Professional Development Courses
  • In Office Provided Snacks and Drinks
  • Gym Facilities (LA & Tustin/CEC Offices)
  • In Office Engagement Activities

Compensation Range

The US base salary range for this full-time position is $19.00-22.00/hour .

Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience, and state of residence. Your recruiter can share more about the specific salary range during the interview process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

Physical Requirements

This is a stationary position that requires frequent sitting (approximately 95%), repetitive wrist motions, grasping, speaking, listening, close vision, and the ability to adjust focus. It also may require occasional standing, lifting, carrying of 20lbs or less, walking, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position.

Job Tags

Holiday work, Full time,

Similar Jobs

BEEVILLE ECONOMIC IMPROVEMENT CORPORATION

Event manager Job at BEEVILLE ECONOMIC IMPROVEMENT CORPORATION

We are seeking a dynamic Event Coordinator to join our team. The ideal candidate will be responsible for planning, organizing, and coordinating...  ...:**- Market events to attract attendees and sponsors - Manage all aspects of event planning and execution - Provide... 

Coalition Technologies

PPC Analyst Job at Coalition Technologies

**You Should Have:*** A minimum of 6 months experience managing SEM / PPC campaigns.* Experience with the Google Ads Editor and Bing Ads Editor.* Experience using the Keyword Planner Tool, or other keyword research tools.* One or more years of professional Google... 

The Mortimer & Mimi Levitt Foundation

Operations Intern Job at The Mortimer & Mimi Levitt Foundation

 ...Do you believe in the power of free, live music to uplift communities and individuals? Are you interested in exploring the philanthropy...  ...arts for social impact funder? The Levitt Foundation Operations Intern is an excellent opportunity to gain valuable experience in the... 

Radiant Express Car Wash

Express Wash General Manager Job at Radiant Express Car Wash

 ...Working at Radiant Express Car Wash isnt just a job, its a career. We take pride in developing every team member that works for us...  ...member to grow their career with us. The Express Wash General Manageris responsible for providing strong, positive leadership to the... 

Wells Fargo

Small Business Banking Relationship Management Senior Manager (LO) Job at Wells Fargo

**At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. In Small Business Banking, we operate with integrity by building trust with our clients. We take pride in deepening our relationships by identifying areas...