Job Description
We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s how we show our commitment:
- Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
- Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
- Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
- Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
- Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
- Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Autograph Collection Hotels celebrate the art of hospitality through individuality and distinctive design. As a Concierge, you are more than a service provider—you are a storyteller and guide, delivering meaningful, personalized experiences that are “Exactly Like Nothing Else.” You will be responsible for welcoming guests with warmth and enthusiasm, anticipating their needs, and curating exceptional moments that reflect both the uniqueness of the property and the charm of the local culture.
Key Responsibilities:
Guest Welcome & Personalization
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Greet all guests warmly upon arrival, introduce yourself as their personal concierge, and offer immediate assistance with luggage, transportation, and settling in.
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Enroll non-Marriott Bonvoy members and communicate the value and benefits of the program.
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Send pre-arrival emails to personalize the guest’s stay and proactively address preferences or special occasions.
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Provide welcome calls within 10–15 minutes of guest check-in to ensure satisfaction and offer additional assistance.
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On Fridays and Saturdays, personally offer a complimentary glass of champagne to all arriving guests aged 21+, as part of the hotel’s luxury welcome ritual.
Curated Concierge Services
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Offer customized recommendations and make reservations for:
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On-site dining at the hotel’s restaurant.
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Local dining, cultural venues, tours, shopping, and entertainment.
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Conduct tours of the hotel’s art gallery, highlighting key pieces and the story behind the collection.
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Maintain expert knowledge of local attractions, current events, festivals, exhibitions, and community happenings to enrich the guest experience.
Operational Support & Coordination
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Review GPS (Guest Pre-arrival Screen) to:
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Assign appropriate rooms based on preferences.
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Coordinate with Housekeeping and F&B to ensure special requests and amenities are fulfilled.
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Relay personalized guest needs to the Front Desk and follow up.
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Review and action GXP (Guest Experience Platform) cases:
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Write personalized, handwritten welcome notes.
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Connect with F&B to deliver chocolate plates or other curated amenities.
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Create calendar invites to track scheduled amenity deliveries.
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Respond to all OTA (Online Travel Agency) messages promptly and professionally.
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Manage amenity request forms by corresponding with guests, relaying preferences to F&B and Front Desk, and tracking via calendar invites.
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Ensure mini-fridge is stocked with water at all times.
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Generate and distribute the Daily Meeting Report outlining VIPs, amenities, arrivals, occupancy, in house and upcoming groups etc.
Communication & Guest Relations
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Serve as a reliable and informed resource for hotel information, including services, facilities, amenities, and policies.
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Communicate effectively with guests, internal departments, and external partners via phone, email, and face-to-face interactions.
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Build meaningful relationships with guests by demonstrating empathy, genuine interest, and proactive service.
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Actively engage with guests throughout their stay, anticipating needs, and delivering thoughtful touches and personalized surprises.
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Solicit guest feedback and use insights to continually improve service quality and guest satisfaction.
Work Area & Presentation
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Keep the concierge desk and surrounding area clean, organized, and visually appealing.
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Maintain, update, and neatly display brochures, maps, event calendars, and promotional materials.
Task & Time Management
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Prioritize and manage multiple guest requests efficiently, using all available tools and support to meet expectations.
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Ensure accuracy, attention to detail, and a commitment to excellence in every guest interaction.
Qualifications:
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2+ years’ experience in a luxury hotel concierge, front office, or guest experience role.
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Familiarity with Marriott systems such as Light Speed & GXP is highly desirable.
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Exceptional communication, interpersonal, and service recovery skills.
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Strong knowledge of local dining, cultural venues, attractions, and transportation options.
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A natural storyteller with passion for guest service and local culture.
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Highly organized with strong time management and multitasking abilities.
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Flexible availability, including weekends, evenings, and holidays.
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Professional appearance and polished demeanor in line with autograph collection standards.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
Job Tags
Full time, Temporary work, Local area, Immediate start, Flexible hours, Saturday, Afternoon shift,