IT Help Desk Specialist
Part Time | Remote (Metro Atlanta, GA Based) | ~20 Hours/Week
Join a collaborative team, make real impact, and enjoy schedule flexibility. Smith & Carson, a trusted investigative research firm, is hiring a part-time remote IT Help Desk Specialist to support our workforce. This is an excellent opportunity for a tech-savvy problem solver who enjoys helping people and keeping systems running smoothly — with flexibility to work during business hours and occasional visits to our Atlanta office.
About the Role
You'll be responsible for supporting approximately 65 users (mostly remote workers) by providing Windows desktop support, troubleshooting hardware/software issues, managing MS Office and Google Workspace accounts, and assisting with A/V equipment and inventory. This role is ideal for someone who is self-directed, organized, and service-oriented.
Key Responsibilities:
Requirements:
Schedule:
About Smith & Carson
Founded in 1978, Smith & Carson Investigations is a trusted investigative research firm that partners with the world's leading organizations to handle complex investigations. Our clients include Am Law 100 firms, Fortune 500 companies, distinguished business leaders, and government agencies. Our tailored investigative approach delivers critical information that mitigates risk and successfully resolves cases. At Smith & Carson, we offer employees the flexibility to maintain work-life balance while contributing to meaningful work that has a real impact.
Why You'll Love Working Here
Meaningful & Engaging Work At Smith & Carson, you'll tackle diverse, intellectually stimulating projects that feel like solving a puzzle. Each day presents new challenges, and your work has a direct, meaningful impact. You'll experience the satisfaction of unraveling complex problems and seeing the results of your contributions.
Performance-Driven Excellence with Flexibility We offer flexibility in managing schedules to those who consistently deliver results, helping you navigate peak seasons while maintaining a healthy balance during quieter periods. We prioritize results, collaboration, and client success over rigid schedules, encouraging a healthy work-life balance.
Collaborative, High-Quality Team with Career Longevity Join a dedicated team that feels like family. Many of our employees have built long, fulfilling careers here, thanks to a culture of open collaboration and long-term relationships. Smith & Carson is a place where you can grow and thrive for the long haul.
Job Type: Part-time
Pay: $25.00 per hour
Expected hours: 20 per week
Schedule:
Application Question(s):
Work Location: Remote
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