Tier 2 IT Help Desk Technician Job at Ginas Tech Jobs, Boston, MA

aUVtM3A1SGdoZEt6RmNVd0NvcUFIc1hxdGc9PQ==
  • Ginas Tech Jobs
  • Boston, MA

Job Description

Tier 2 IT Help Desk Technician, Boston, MA

We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston office. You may work from home up to 2 days per week. Help desk shifts are Monday through Friday. Hours may shift to help cover vacations and other special circumstances. 7am to 3:30pm; 8am to 4pm; 8:30am to 5pm; 9:30am to 6pm.

Responsibilities:

– Provide warm, knowledgeable customer support and service for applications, desktops, servers, and network devices.
– Diagnose and troubleshoot problems, advising on appropriate actions, and resolving issues.
– Handle service requests for technical assistance via phone and email.
– Follow, update, and maintain Help Desk procedures and contribute to the knowledge bank.
– Participate in on-call rotation for nights and weekends (approximately once every 6 weeks).
– Attend monthly Help Desk Team meetings and quarterly staff meetings.

Qualifications:

– 3+ years of experience in IT support roles and/or 2-4 years of formal IT training; experience working at an MSP is a plus.
– Advanced PC/desktop expertise and basic server knowledge.
– Demonstrated ability to manage network devices and familiarity with server roles (including Active Directory).
– Knowledge of PowerShell and administration of Windows 10 and Microsoft 365 environments.
– Strong experience with Microsoft including MS Office, Microsoft 365, Active Directory; Microsoft certification is a plus.
– Direct experience as a good problem solver, willing to research via Google, CRM, Knowledge Base, and other resources to solve common and uncommon break-fix issues (experience with ConnectWise and/or Kaseya is a plus).
– Aptitude for balancing technical proficiencies with customer service skills to de-escalate a situation.
– Good time management skills.
– Industry certifications such as Network+, Associate’s degree, and/or Bachelor’s degree a plus.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting

Looking for a top IT headhunter or top technical recruiting firm to help your company hire for similar positions in Boston, MA or in other cities? Our IT recruiting agency and staffing companies can help.

We help companies that are looking to hire Tier 2 IT Help Desk Technicians for jobs in Boston, Massachusetts and in other cities too. Please contact our IT recruiters and IT staffing companies today! Phone 630-428-0600 ext 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.

|

Job Tags

Full time, Shift work, Night shift, Weekend work, 2 days per week, 3 days per week, Monday to Friday,

Similar Jobs

Hojoko

Bar Manager Job at Hojoko

 ...Hojoko Japanese Tavern, the Cushman Concepts-owned restaurant and bar, is seeking a Bar Manager. Hojoko is avibrant and busy restaurant located in the heart ofBoston's Fenway neighborhood open for lunch, dinner and brunch on the weekends.We are looking for an organized... 

ALDI

Business Planning Senior Analyst Job at ALDI

 ...Financial Reporting, Tax and Treasury. Position Type: Full-Time Work Location: Naperville, IL This role is eligible to participate in ALDI's Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at... 

Saint Luke's Hospital of Kansas City

Med Surg Nursing Assistant, FT Days Job at Saint Luke's Hospital of Kansas City

 ...modifiescare according to the patient's needs.Collaborateswith other health care team members to enhance the provision of patient care.To...  ...attention to detail.We are excited to offer opportunities for entry level and experienced CNAs, nursing assistants and patient care... 

Thrifty White Pharmacy

Specialty Pharmacist Job at Thrifty White Pharmacy

 ...or supplies. Coordinates with other pharmacies and pharmacists to assure all prescriptions are filled in a timely and...  .... Serves as a drug information resource. Actively researches and stays up-to-date on all disease states; also teaches these... 

Andy Frain Services

Cargo Screening Security Officer Job at Andy Frain Services

Cargo Screening Security Officer Andy Frain Services is your choice for the best security! We care about our staff's needs and work hard to accommodate. Our ability to provide a safe and structured environment is substantial in our continual efforts for all employees. ...