Service Delivery Manager Job at hackajob, Doral, FL

alVDenA1RHRoOUsrSGNRMEM0MkFIOGJx
  • hackajob
  • Doral, FL

Job Description

hackajob is collaborating with ManTech to connect them with exceptional tech professionals for this role.

ManTech is seeking a motivated, career and customer-oriented Service Delivery Manager to join our team in Doral, FL .

Responsibilities Include But Are Not Limited To

  • Provide leadership and accountability managing ITSM operations across a large, complex, heterogeneous IT environment and geographically dispersed enterprise, including OCONUS locations.
  • The ITSM Operations Manager shall monitor and report the operational status of the network; work with government officials, technical staff, and vendors to ensure timely response to and resolution of incidents; ensure compliance with all ITSM quality metrics and Service Level Agreements.
  • Make technical and management recommendations to drive continuous improvement for enterprise performance and user experience.
  • Participate in configuration and change control management boards. Conduct planning, implementation, operation, and management of IT systems to meet mission requirements.
  • Prepare and deliver information regarding enterprise performance to government and contractor leadership as required.

Minimum Qualifications

  • Bachelor’s degree in IT, Cybersecurity, Data Science, or Computer Science or related technical field or a minimum of 10 years of relevant ITSM experience.
  • Five (5+) or more years of experience leading teams providing ITSM for a large enterprise (5,000 users or more), including Service Desk, Network Operations, Cybersecurity Operations, Incident Management, Asset and Configuration Management, Change Management, Logistics, and Quality Management.
  • Three (3+) or more years of experience supporting geographically dispersed teams.
  • Three (3+) or more years of experience implementing IT services in accordance with DoD IA Policy and guidelines.

Desired Qualifications

  • ITIL Expert certification or equivalent is desired.
  • Active certifications indicating technical expertise, including but not limited to CCIE, ServiceNow Certified Master Architect, or equivalent are desired.
  • Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

  • Must have a current/ active Top-Secret clearance with SCI eligibility.

Physical Requirements

  • The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

Job Tags

For contractors, Remote job,

Similar Jobs

Reel Fathers Rights

Assistant Managing Attorney Job at Reel Fathers Rights

 ...valued, and your wellbeing is paramount. As a Managing Attorney , you will oversee the daily operations of the department...  ...attorneys. You will also collaborate with paralegals and legal assistants to ensure efficiency and excellence in case management. This leadership... 

Sulte Group

Fractional Chief Marketing Officer Job at Sulte Group

 ...Are you passionate about developing cutting-edge marketing strategies for B2C and B2B SaaS companies? Are you an expert at demand generation andgrowth marketing? If this sounds like you, let's talk. We are looking for data-driven, visionary, growth-focused fractional... 

Richland Place

Business office Manager Job at Richland Place

 ...Business Office Manager/Accounts Receivable for NHC Richland Place is looking for a Business Office Manager to join our team! The ideal candidate for this position will have prior experience and will be responsible for overseeing the management of patient billing,... 

BrightStar Care North Kansas City, Metro Kansas City, Lee’s ...

Nurse Manager + Infusion Nurse Job at BrightStar Care North Kansas City, Metro Kansas City, Lee’s ...

 ...the weekend pending patient availability.Are you looking for a nursing career where you can make a difference in someone's life? Do...  ...pursue your passion as a Registered Nurse specializing in in-home infusions and on our Nurse Management team. This position is responsible... 

D&C Haulage

Schedule oordinator Job at D&C Haulage

D&C Haulage is a trucking company specializing in petroleum product transportation and distribution...  ..., Massachusetts, Maine, and New York. We haul gasoline, diesel fuel, propane, biofuel,...  ...0 gallons. Our other services include Heavy Equipment Hauling & Dump Truck Services...