Job Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly qualified, dynamic, and experienced individual to join the Debit Processing Service (DPS) Operations team as a Product Operations Manager. The ideal candidate is proactive, relentlessly curious, and passionate about driving continuous improvement. This role requires someone with a strong execution mindset, able to translate ideas into action, deliver results quickly, and maintain a high sense of urgency.

The successful candidate actively seeks out opportunities for operational excellence, initiates and leads conversations across multiple teams, and consistently pursues innovative solutions to enhance productivity and customer satisfaction.

Key Responsibilities 

• Operational Leadership & Execution: Proactively own and improve product operational activities, consistently seeking opportunities for automation and efficiency. Demonstrate an execution mindset by driving initiatives from concept to completion with urgency and accountability. 

• Cross-functional Influence: Initiate and lead conversations across product, technology, client services, and other teams to align operational processes with organizational objectives. Confidently present recommendations and findings to VP-level and executive stakeholders. 

• Continuous Improvement & Innovation: Relentlessly pursue opportunities to design, automate, optimize, and implement processes that enhance operational effectiveness, including incident management, release management, documentation, and billing operations, with a strong emphasis on increasing product team productivity. 

• Documentation Excellence: Maintain high standards of documentation for operational processes, ensuring clarity, accuracy, and accessibility for all stakeholders. 

• Data-driven Decision Making: Drive and maintain key operational metrics, leveraging data analysis to identify opportunities for improvement and inform strategic decisions. 

• AI Enablement: Evaluate, enhance, and implement tools and solutions using Microsoft AI capabilities, including Copilot and AI Agent development, to support operational activities and drive efficiency and innovation. 

• Continuous Learning: Embrace a culture of continuous learning and improvement by encouraging innovation and staying abreast of industry best practices. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa will accept applications for this role until at least October 30, 2025.

Qualifications

Basic

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred 

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Industry Experience: Experience in the payments, technology, or software industry.
• AI Expertise: Strong proficiency in Microsoft AI capabilities, with experience using Copilot and developing AI Agents beyond basic applications.
• Agility in Dynamic Environments: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Execution Mindset: Demonstrated ability to translate ideas into action, deliver results quickly, and maintain a high sense of urgency in a dynamic environment.
• Proactivity & Curiosity: Relentlessly curious and proactive in identifying opportunities for improvement and innovation.
• Cross-functional Collaboration: Proven ability to drive conversations and influence across multiple teams and departments.
• Presentation Skills: Comfortable presenting recommendations, findings, and operational insights to VP-level and executive stakeholders.
• Documentation Excellence: Very good documentation skills, with ability to create clear, comprehensive, and accessible materials.
• Data-driven Approach: Strong analytical skills and a data-driven mindset, with experience deriving actionable insights.
• AI Expertise: Understanding of Microsoft AI capabilities, including hands-on experience with Microsoft Copilot and developing Agents to deliver generative AI solutions for operational improvements.
• Product Operations Knowledge: Strong understanding of product management practices and frameworks.
• Process Improvement: Experience implementing enhancements, process efficiencies, and solutions to drive operational excellence and increase product team productivity.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,300.00 to 180,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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