Job Description

Requisition No: 862049 

Agency: Highway Safety and Motor Vehicle

Working Title: MS COMPLIANCE OFFICER I - 76002668

 Pay Plan: Career Service

Position Number: 76002668 

Salary: $34,964.88 Annually 

Posting Closing Date: 10/15/2025 

Total Compensation Estimator 

Division of Motorist Services

Bureau of Commercial Vehicles & Driver Services

*Career Service*

*Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Conatct Person: Tod Browning, (850) 617-2845

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

As a MS Compliance Officer I you will receive telephone and email inquiries, research and resolve complaints and questions from other states Commercial Driver License Information System (CDLIS) / Problem Driver Pointer System (PDPS) help desks, driver license field offices, and the public concerning commercial driver licenses and PDPS. In this position, you will be authorized to operate a computer, to verify the eligibility of a driver, and to screen, count and update driver license records as necessary. This position is also responsible for independently determining the proper action from error listings to add, delete or modify driver records. Be prepared to communicate via telephone at least 5 hours each work day. If you enjoy keeping busy while at work and enjoy an environment that strongly values and emphasizes great customer service, you should consider a career with our agency as a MS Compliance Officer I.

Knowledge, Skills, and Abilities

• Skill in using Motorist Maintenance, Driver License Maintenance (DL), Commercial Driver License Information System (CDLIS), Florida Driver License Information System (FDLIS), and Problem Driver Pointer System (PDPS).
• Skill in researching, reviewing, editing, verifying and analyzing data and/or information
• Skill in using a computer and computer software applications such as Microsoft Word and Excel
• Ability to independently make sound, well-informed and objective decisions and assist in resolving problems
• Ability to communicate effectively verbally and in writing
• Ability to prepare email correspondence
• Ability to accurately provide requested information
• Ability to listen to what other people are saying and ask questions as appropriate
• Ability to deal with the public in a tactful and courteous manner
• Ability to understand and apply applicable rules, regulations, policies and procedures
• Ability to establish and maintain effective working relationships with others
• Ability to organize and maintain filing system
• Ability to handle a multi-line telephone system
• Ability to provide customer service in a professional office setting

Preferred Qualifications
Preference will be given to candidates with the following:

• Experience using Microsoft Word and Excel
• Experience working in a professional office setting
• Experience reviewing and examining documents

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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