Job Description

Job Title: IT Technician

Location: Henderson, NV

Job Type: Full Time

Company: Village Capital & Investment LLC

Introduction:

Are you the go-to tech person in your friend group? Do your geek out over building your home lab, love optimizing networks, and spend your free time gaming or binging anime? We're looking for someone just like you to join our team as an IT Technician with a Help Desk focus .

We're not just looking for someone who can reset passwords, we want someone who's genuinely passionate about technology, always hungry to learn, and excited to be part of a collaborative IT environment. This is a hands-on role with growth potential, where your love for tech, games, anime, and tinkering is seen as an asset-not a quirk.

We are a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

What you'll do:

• Serve as frontline support for end users via help desk tickets, email, and in-person support
• Troubleshot Windows workstations, printers, networking issues, and application problems
• Take calls from our remote staff guiding them through their unique tickets.
• Use RMM tools to take direct control of employee computers for problem solving
• Refurbish and image workstation computers for use on our domain

What you'll have the opportunity to learn:

• Set up, configure, and maintain Unifi networking gear (switches, APs, firewalls, cameras, access control and more)
• Run and terminate Ethernet cabling as needed
• Assist with security camera installations and access control systems
• Maintain documentation for procedures, systems, and assets
• Help test and implement new systems in our lab and production environments

Basic Qualifications:

• Prior Help Desk or IT Technician experience (1-3 years minimum)
• Passion for technology, troubleshooting, and continuous learning
• Enjoys anime and games - we're serious, this is part of the culture!
• Interest in or experience with home labs, VMs, and self-hosted tools
• Solid grasp of Windows environments, AD, Group Policy, and user support
• Understanding of basic networking concepts (IP, DNS, DHCP, VLANs)

Preferred Qualifications:

• Experience with Ubiquiti Unifi hardware and software
• Familiarity with RMM platforms and ticketing systems
• Knowledge of Hyper-V, or other virtualization platforms
• Experience pulling cables, mounting cameras, and setting up access control
• Any IT certifications (CompTIA, Microsoft, Ubiquiti) are a plus

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Apply today and bring your passion for technology-and your inner geek-to a place that gets it. We're excited to meet you.

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