IT Help Desk Technician Job at Aroma360, Miami, FL

alUrMm81RGlnTjZ5R3NBMkJJcUNGY3p1dXc9PQ==
  • Aroma360
  • Miami, FL

Job Description

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!

We are looking for a talented IT Help Desk Technician to join our growing team. As a IT Help Desk Technician , you will be responsible for troubleshooting and resolving IT service issues and providing help desk support. You will also assist with technical planning, documentation, and delivery. As an integral part of our team, you will play a crucial role in delivering optimal technology solutions to end users.


** This position is on-site in our Miami office.

Responsibilities:

• Provide desktop support to users in Miami offices, as well as remote support to staff working from home or other sites.

• Address issue tickets involving hardware, software, and networking issues, and assist in provisioning of accounts and credentials for new users.

• Assist users with setup, configuration, and usage of applications, peripherals, and web-based services.

• Configure and troubleshoot networking infrastructure, including routers, switches, Wi-Fi APs, and physical cabling.

• Set up phone extensions and configure call flows in our VoIP system.

• Create and update baseline OS install images for workstations.

• Keep track of equipment inventory and advise IT management of needed repairs, RMAs, and purchases.

Qualifications:

• Associate's degree (A. A.) or equivalent from a two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience.

• 3 to 5 years of proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

• Hands-on experience supporting Windows and MacOS in a professional setting; Linux experience is a plus.• Familiarity with best practices for information security.

• Knowledge of Office365, Salesforce, and VoIP systems.

• Strong ability to diagnose technical problems and implement effective resolutions.

• Strong communication skills, including the ability to provide clear step-by-step instructions to non-technical staff, work with vendors on issue escalations, and communicate technical detail effectively with the IT team.

• Familiarity with video surveillance and access control systems is a plus.

• ITIL, A+, and/or Network+ certifications are a plus.

• Experience assembling, repairing, and upgrading PCs

Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:

  • Comprehensive health coverage, including dental and vision insurance, to ensure you and your family are taken care of.
  • Life insurance provides peace of mind for you and your loved ones.
  • Paid time off, allowing you to recharge and enjoy life outside of work.
  • Access to a 401(k) plan to help you plan for a secure financial future.
  • Employee discount to take advantage of great deals on our products and services.
  • Opportunities for paid training to develop your skills and advance your career.
  • Fun and exciting company events.

Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.

Job Tags

Full time, Work experience placement, Remote job,

Similar Jobs

Foothill-De Anza Community College District

PT Philosophy Instructor Job at Foothill-De Anza Community College District

 ...PT Philosophy Instructor HR EMPLOYMENT/CAREERS PART-TIME PHILOSOPHY INSTRUCTOR Foothill-De Anza Community College District is establishing a pool of qualified applicants for this position. Applications will be accepted continuously until otherwise noted. Applications... 

Waterslake Capital

Court Monitor Job at Waterslake Capital

 ...today and start your first job with a jump! Urban Air is an equal opportunity employer. What Were Looking For: At least 16 years old (or 15 in some locations!). No experience neededjust a positive attitude and willingness to learn . A natural people... 

Shanghai Bowai Education

Aug.15, 2025/Shanghai//Great training center jobs in Shanghai, Pudong district; Job at Shanghai Bowai Education

1. Student age: 7-15 years old; 2. Working hours: 20-24 hours/week; 3. Working time: Mon: 3 hours (2 for teaching, 1 foroffice-hour) Fri: 5 hours (4 for teaching, 1 for office hour) Satur: 8 hours Sun: 6 hours

Fortrex

Environmental, Health, and Safety Manager Job at Fortrex

**Environmental, Health, and Safety Manager****Department:** Safety**Job Status** : Full Time**FLSA Status:** Salary Exempt**Reports To:** Senior Director of EHS Programs**Work Schedule:** Varies**Amount of Travel Required:** 0-25%**Positions Supervised:** Yes*... 

Balfour Beatty

Safety, Health & Environmental Manager Job at Balfour Beatty

 ...Coordinates all Loss Prevention efforts on the project with the Project Manager and Superintendent. Attends subcontractor preconstruction...  ...Job Hazard Analyses (JHAs) and assist with planning for safety issues. Assists with material and equipment acquisition for...