IT Help Desk Specialist Job at Peter Basso Associates, Troy, MI

amtpem9wTG1odEd5R01Zd0FJNkhIc3pydmc9PQ==
  • Peter Basso Associates
  • Troy, MI

Job Description

IT Help Desk Specialist Location Troy, MI :

Peter Basso Associates, Inc., a leading Mechanical and Electrical Engineering consulting firm, is in search of an IT Help Desk Specialist to join our team in Troy, Michigan! Among other responsibilities, this professional will provide support to end users and assist with a variety of administrative and technical work in the installation and maintenance of the PBA Information Technology Systems. About the Job As our IT Help Desk Specialist, you will provide first class support to a dynamic staff of engineering professionals. Reporting to the IT department head and working under the general direction of the IT Systems Administrator, you'll be responsible for managing the assignment of hardware to users; providing support and educating staff in the use of computers and mobile devices hardware and software. You will also work independently to resolve end-user issues and develop and maintain end-user device management procedures and troubleshooting hardware and software issues. In addition to end-user support, you may have the opportunity to assist with the administration and maintenance of Active Directory objects, server and data network infrastructure, voice network, system backups, and more. Requirements: The ideal candidate will have the following experience, education, and qualifications:

  • Associates degree or higher in Computer Science, Information Technology or related field from an accredited college or university.
  • 2+ years of experience providing end-user hardware and software support in a highly available environment with over 50 users.
  • Ability to investigate software and/or hardware issues; perform diagnostic testing; and apply critical thinking to resolve problems.
  • Must be capable of self-learning using publicly available resources and product documentation to identify, research and resolve end-user issues.
  • Familiarity with Windows Operating System, Active Directory, NTFS security principles and fundamental networking concepts (TCP/IP, DHCP, DNS, SSL, etc.) is required.
  • Experience or knowledge in Group Policy, Windows command shell and PowerShell scripting strongly desired.
  • Creating documentation of internal processes and for end-user educational purposes.
  • Familiarity with Microsoft 365 Administration a plus.
  • Willingness to work outside of normal business hours as required.

Peter Basso Associates is a 100% employee-owned, licensed professional engineering corporation. Many of our team members are seasoned veterans, equipped with the technical abilities, interpersonal skills and work history to create a truly dynamic corporation. Our reputation for quality work and personal attention has been a cornerstone of the firm since its inception. Visa sponsorship is not available for this position.

As a member of the Peter Basso Associates team, you will work with a variety of architectural firms, contractors and facility owner clients. Excitement and enthusiasm for the building trades industry, being comfortable and confident interacting with a wide cross-section of professionals and skilled trades is valued.

Peter Basso Associates offers a competitive compensation package including paid vacation, medical, dental, life insurance, disability and 401(k). Peter Basso Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, height, weight, marital status, national origin, age, protected veteran status, disability status, or other protected category in accordance with state, federal or local laws.

Submit an application on line, preferably using Google Chrome.

Job Tags

Full time, For contractors, Local area,

Similar Jobs

BIGGBY COFFEE

Barista Job at BIGGBY COFFEE

 ...standards Genuinely care for our fanatical customers Part time and full time available Requirements:: Able to comfortably...  ...Legally authorized to work in the U.S. Must be at least 16 years old Reliable transportation Must work at least 3 shifts per... 

Behavior Treatment & Analysis

ABA Behavior Technician Job at Behavior Treatment & Analysis

 ...Join Our Team as a Behavior Technician (BT/RBT) and Make a Difference! Are you passionate about helping individuals with autism reach their full potential? At Behavior Treatment & Analysis, we're looking for dedicated Behavior Technicians (BTs) to join our supportive... 

Compass Health Network

Primary Care Clinic Nurse - LPN Job at Compass Health Network

The Nurse LPN Outpatient is part of the person-centered integrated care team and provides office-based specialized services to primary...  ...HIT tools and reports for treatment and medication alerts and hospital admissions/discharges and for the purposes of pre-visit... 

Johns Hopkins Medicine

Registered Nurse-Specialty PRN Job at Johns Hopkins Medicine

 ...joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world....  ...Operating Room, PACU. Johns Hopkins Intrastaff offers contracts in these specialty areas as well as PRN availability.$55/hr... 

Costanzo's Bakery

Part Time Retail Storefront Associate Job at Costanzo's Bakery

 ...interaction with customers and co-workers in a fast-paced environment. This position is part time, requiring availability Monday - Saturday, 7am - 6pm Job Requirements: 16 years of age or older. Previous point of sale or food service experience is prefered....