Desktop support engineer Job at Stowers Institute for Medical Research, Kansas City, MO

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  • Stowers Institute for Medical Research
  • Kansas City, MO

Job Description

Stowers Institute for Medical Research is seeking an AV and Desktop Support Engineer who is ready to grow into a hybrid role supporting both conference room technologies and desktop computing. This position is ideal for someone with a strong foundation in IT support who is eager to take on more responsibility in AV administration, device lifecycle, and user experience improvement.Key Responsibilities:

  • Provide end-user support for desktops, laptops, peripherals, and core applications (Windows/macOS).
  • Support the setup and operation of Zoom Rooms, Teams Rooms, and general conference room equipment.
  • Assist with AV troubleshooting, hardware replacements, and system checks.
  • Shadow or assist with AV installations and refresh projects.
  • Coordinate with Facilities and vendors for minor upgrades or issue resolution.
  • Document common AV and IT support procedures for internal knowledgebase.
  • Participate in onboarding/offboarding and white-glove device setup for new hires.


Required Qualifications:

  • 1–3 years of experience in IT support, desktop support, or AV assistance.
  • Familiarity with both Windows and macOS environments.
  • Exposure to Zoom/Teams and basic AV troubleshooting (camera, mic, projector setup).
  • Strong communication and troubleshooting skills.
  • Willingness to learn and grow into advanced AV technologies (e.g., Crestron, DSPs).
  • CTS certification or willingness to obtain.


Preferred Qualifications:

  • Experience with Dante audio systems for digital audio routing, configuration, or troubleshooting in AV environments.
  • Experience operating or supporting TriCaster systems for video production, streaming, or hybrid event setups.
  • Experience with Biamp and Crestron AV systems.
  • Experience supporting conferencing hardware (e.g., Logitech, Poly).


Familiarity with AV basics such as HDMI, cabling, and room audio systemsTo ApplySubmit the requested documents to careers@stowers.org or to Administration Department, Stowers Institute for Medical Research, 1000 E 50th Street, Kansas City, MO 64110.Requested Documents

  • Current CV
  • Cover Letter

Job Tags

Full time,

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