Job Description

Description Our client, a reputable nonprofit organization in San Diego, CA, is seeking a Customer Success Specialist to join our mission-driven team. This role is vital in ensuring our community and donors have a seamless and positive experience when interacting with our organization. As a Customer Success Specialist, you will handle inquiries, resolve concerns, and support both day-to-day operations and meaningful initiatives that make a difference in people's lives. Key Responsibilities: + Serve as the primary contact for customer inquiries via phone, email, or in-person interactions + Provide exemplary service by addressing donor and community member questions with professionalism and empathy. + Maintain and update customer records in the organization's CRM system, ensuring accuracy and data integrity + Support the planning and execution of nonprofit events and initiatives by coordinating communication and logistics. + Resolve concerns and identify customer needs, escalating more complex issues to the appropriate teams as necessary. + Collaborate with internal teams to foster a culture of customer-focused excellence while contributing to the nonprofit's goals. + Assist in generating reports on customer interactions, donor contributions, and membership updates as requested. Requirements + 2+ years of experience in a customer service, customer support, or similar role preferred. + Strong interpersonal and communication skills, both written and verbal. + Proficiency in CRM software (e.g., Salesforce, Blackbaud) or the ability to learn new platforms quickly; Microsoft 365 knowledge required + Previous experience in a nonprofit, government, or community-focused organization a plus + High level of empathy and ability to handle sensitive situations, maintaining professionalism at all times. + Strong organizational skills and the ability to prioritize tasks in a fast-paced, mission-driven environment + High school diploma or equivalent required; additional education, such as a Certified Customer Service Professional (CCSP) certification, is preferred TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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