Customer Service Specialist Job at Infinia Search, Chesterbrook, PA

aTB5MHA1UGtodCs5SGNNekJvbUZIY0hvdUE9PQ==
  • Infinia Search
  • Chesterbrook, PA

Job Description

Customer Service Specialist – Chesterbrook, PA

We’re actively seeking a high-energy, Customer Service Specialist who thrives in a fast-paced call center environment. The Customer Experience Specialist is the primary point of contact for clients enrolled in various financial programs. Throughout the process, they assist clients with questions or aid in solving problems that need quick, confident answers and solutions from an expert. Every aspect of the position centers on providing exceptional Customer Experience and maintaining high levels of satisfaction and retention.

Customer Service Specialist Responsibilities:

  • Provide the highest level of customer service and delivery on retention goals.
  • Ensure all client questions and concerns are resolved promptly, professionally and thoroughly.
  • Establish rapport and trust with clients through open and transparent communication.
  • Manage client accounts and document client discussions with detail and clarity in CRM.
  • Conduct customer welcome call, along with key retention activity throughout the program.
  • Take and manage escalation calls with courtesy, empathy and professionalism.
  • Work in conjunction with supporting departments to ensure customer success.

Customer Service Specialist Requirements:

  • Bachelor’s Degree in Business, Finance or a related discipline is highly preferred.
  • Fluency in speaking, reading, writing and effective general communication abilities.
  • Proficiency in Phone Systems, Word, Excel & Outlook.
  • Positive attitude, team mentality, and empathy to hardship.
  • Bilingual (Spanish/English) is a plus.
  • Exceptional multitasking, time management and organizational skills.
  • Experience working in a customer success, administrative or customer service capacity.
  • Financial services especially banking, personal loans & credit card experience a plus.
  • A strong work ethic, and willingness to work a flexible schedule as needed.

Job Tags

Contract work, Flexible hours,

Similar Jobs

Get It - Healthcare

RN Triage Nurse - Remote | WFH Job at Get It - Healthcare

Are you a compassionate and experienced Registered Nurse with a passion for providing exceptional patient care remotely? We're seeking...  ...join our dynamic and rapidly expanding team, offering vital telephone triage services. If you thrive in a fast-paced environment and enjoy... 

Prime Healthcare Management Inc

Utilization Review Nurse LVN Job at Prime Healthcare Management Inc

 ...Required qualifications: # Possess an active CA Licensed Vocational Nurse (LVN) license. # Minimum two years of experience in acute hospital case management or equivalent. # Utilization Management experience required. # Excellent interpersonal relationship skills... 

Premium Merchant Funding

Commercial Mortgage Broker Job at Premium Merchant Funding

 ...financial solutions, helping businesses secure commercial mortgage financing and more. We are expanding our team and seeking both entry-level and experienced Commercial Mortgage Brokers to join our growing office in Midtown Manhattan. Position Overview: As a... 

Piedmont Acquisitions

Junior Sales and Marketing Representative - Piedmont Acquisitions Job at Piedmont Acquisitions

 ...and take their career to the next level. This is a fantastic opportunity for...  ...the generation of new sales. This entry-level position offers comprehensive training and an excellent opportunity for...  ...with performance-based bonuses Paid Training to help you grow and succeed... 

Motion Recruitment Partners

Digital Marketing Social Media Consultant, Sr. Job at Motion Recruitment Partners

Digital Marketing Social Media Consultant, Sr.San Francisco, CA**Remote Local**Contract$40/hr - $40/hrExciting Digital Marketing Social Media opportunity with an established firm.The Senior Digital Marketing Social Media Consultant role will support the Digital Marketing...