Job Description

Description Robert Half is working with a client in San Diego, CA, to fill a Customer Service Agent position. As a Customer Service Agent, you will be responsible for assisting customers via phone, email, or chat, ensuring their inquiries are addressed promptly and accurately. You will serve as a key liaison between customers and company departments, helping resolve issues, identifying solutions, and maintaining high levels of customer satisfaction. Key Responsibilities: + Respond to customer inquiries and complaints through phone, email, or live chat in a professional and friendly manner. + Resolve customer issues efficiently, escalating complex concerns to appropriate departments as needed. + Maintain detailed records of customer interactions in the company's CRM system. + Provide product or service-related information to customers, including pricing, features, and troubleshooting. + Assist with order processing and follow-up to ensure timely delivery and accurate fulfillment. + Identify customer needs and recommend appropriate solutions or products. + Monitor customer feedback and share insights with management to improve service delivery. + Work collaboratively with team members and other departments to provide seamless customer support. Requirements + High school diploma or equivalent required; associate's or bachelor's degree preferred. + 1-2 years of prior experience in a customer service, call center, or related role. + Strong verbal and written communication skills. + Proficiency in using CRM systems and basic software applications (e.g., Microsoft Office Suite). + Ability to manage multiple tasks and prioritize efficiently in a fast-paced environment. + A positive and empathetic approach to resolving customer concerns. Preferred Skills: + Previous experience in a call center or high-volume customer interaction role. + Ability to remain calm and composed when handling challenging situations. + Multilingual communication skills are a plus but not mandatory. + Familiarity with company-specific products or services can be advantageous. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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