Job Description

Job Overview

Concierge
We are looking for a warm and friendly individual with high standards who enjoys creating memorable experiences and providing exceptional guest service. Ideal candidates have prior experience in guest service, front desk, reservations, problem solving, and guest recovery. They have been top performers in their previous roles and are excited to help make a place like Wildwood Resort and Marina even more special for our guests. We welcome career-oriented candidates.
Key Responsibilities:

• Provide our guests with respect, compassion, and the best in service
• Excellent written, verbal and computer skills
• Assists guests with requests and/or complaints
• Handle check-ins/check-outs and make guest room keys for lost/lock-outs.
• Comply with housekeeping policies and procedure
• Possess guest recovery skills
• Post charges to guest folios
• Handle lost and found items by following established guidelines and procedures
• Complete department/shift checklists and/or reports for relevant shifts
• Maintain a neat, clean and well-groomed appearance
• Performs other related duties as assigned
• Work safely to avoid injuries and accidents.
• When finding unsafe conditions and maintenance concerns, address them immediately by turning in maintenance Service Requests
• Other duties as assigned by the management team

Key Personality Traits:

• Prior front desk/reservations or similar experience
• Prior experience in Property Management Systems. Cloudbeds experience is a plus
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to meet consistent attendance
• Ability to interact with colleagues, supervisors and guests face to face
• Excited about creating a warm family atmosphere for guests & staff while maintaining high standards
• High integrity
• Guest service oriented and staff-focused
• Mature and personable with a relaxed nature
• Dynamic, fun, and likes the outdoors
• Flexible with a “whatever it takes” attitude
• Take necessary steps to ensure excellent guest service
• Utilize active listening to de-escalate conflict for both internal and external guests
• Respond immediately to any unsafe condition

Work Environment and Physical Demands:

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move continuously
• Lifting up to 50 pounds maximum
• Able to work evenings, weekends, and holidays
• This is a part-time position with approximately 25 to 30 hours per week.
• Compensation based on experience

Details

• Full and Part time positions starting in August.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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