Bilingual (Spanish/English) Remote Customer Service Representative Job at Centah Inc, Orlando, FL

Z2s2M281bnRoOVc0RmNzeEJveUZIc0R1dXc9PQ==
  • Centah Inc
  • Orlando, FL

Job Description

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of two years experience in an inbound/outbound call center
  • Minimum of one year experience working remotely
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check
  • Must be fluent (speaking/reading/writing) in both Spanish and English

Benefits

  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Job Tags

Full time, Remote job, Flexible hours,

Similar Jobs

Rezdy

Website Integrations Specialist Job at Rezdy

 ...operations, manage online bookings, boost sales, and enhance customer experiences...  ...In this role, youll install our booking software on client websites by setting up anchor...  ...Squarespace, Joomla, and more. This is an entry-level web development position offering extensive... 

Margaret A. Cargill Philanthropies

Program Officer, Environment Job at Margaret A. Cargill Philanthropies

Margaret A. Cargill Philanthropies (MACP) Appointment of Program Officer, Environment Job Location Hybrid in Eden Prairie, MN Salary Range $131,000 - $155,000 annually Margaret A. Cargill Philanthropies (MACP) is the umbrella over the grantmaking foundations...

Globe Life AO - Joseph Nelson

~WORK FROM HOME SALES REPRESENTATIVE - Entry Level / Flexible Job at Globe Life AO - Joseph Nelson

 ...Sales Representative No Experience Needed | Full Training Provided | Fast-Track to Leadership Looking for more than just a job? Join...  ...requiredwell teach you everything you need to succeed in our paid training program. What You'll Be Doing: Connecting with... 

Winston Industries

Manufacturing Assembler ~ 1st Shift FT Job at Winston Industries

 ...you believe that so many places wont allow you to have your cell phone with you at work? Not us. While we dont want you watching Netflix at work, we understand the importance of having your phone available.~Some positions may include an opportunity to sit most of the... 

ETZEL Agency

Stage Manager - Fort Pierce Area Job at ETZEL Agency

Looking for sports enthusiasts, who are interested in production asisstance for a Sports Awards show. For this role, you'll work with the Director and Producer backstage on cueing, the run of show, scripts and rehearsal. Set up and tear down help may also be needed. Event...