Job Description

Looking for a fun place to work where you can actually enjoy your day and feel appreciated? Keystone Basement Systems is hiring a Customer Care Specialist (Appointment Scheduler) to join our in-office team!

We’re a group of hardworking, no-drama people who believe work should be productive and fun. We grab lunch together, we laugh a lot — and we get our work done. (If that sounds like your kind of place, keep reading.)

What You’ll Be Doing:

• Answering incoming customer calls

• Scheduling appointments for sales and service

• Updating customer records and notes

• Following up with customers to make sure they’re taken care of

• Supporting the team wherever needed

What We’re Looking For:

• Someone who’s friendly, reliable, and upbeat

• Great with phones and talking to people

• Comfortable with computers and basic apps

• Ready to work in-person (this is not a remote position)

What We Offer:

• Laid-back but professional team environment (no micromanaging)

• Paid training and all the tools you need

• Health, dental, vision insurance

• 401(k) with company match

• Paid time off

• Real opportunities to grow with us
• $16-$18/hr DOE

Hours:

• Monday–Friday, 9:00AM–5:00PM

• Rotating Saturdays, 9:00AM–1:00PM

• Full-time, 40-44 hours/week

We’ve been around for over 20 years, hold an A+ BBB rating, and have 1,000+ 5-star Google reviews — but what really matters is how we work: with respect, teamwork, and a little bit of fun.

Sound good? Apply now — we’d love to meet you!

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